Just wanted to let you know that the installation went very well – what a nice young man Will is! Very polite, helpful and professional – I would not hesitate to recommend him and your services (many people are surprised that you can even rent these.)
January 29, 2018
Vin the owner was professional and very knowledgeable about our needs. Installation was quick and flawless. Mike, the installer was polite, courteous and neat. Great customer service and punctual. [FIRST NAME REMOVED]
I was very impressed by the quick response to my initial request for service, the ease with which I was able to place my order and that the temporary ramp was installed just a couple of days later, all for a very reasonable price. Vin and Terri were very helpful in understanding what I needed and providing the service before I went home from rehab, helping to make my transition a smooth one. Vin even sent pictures of the completed ramp so I could see it before I went home. I have already recommended your services to the rehab center and will definitely recommend you to anyone who is looking for the services that you provide.
I like the personal they are very personable,the response could have been quicker,initially called and no response,the service repair was excellent and the charge should have some adjustment if 101 installed the lift. Thank you
Vinay from 101 mobility was very helpful and accommodating to work with. He worked with us every step of the way to get a wheelchair lift installed for my father at his home to aid in getting him in and out of the house safely. From permitting, to pouring the slab, to installation of the lift he was very helpful. When the lift we ordered was back ordered he helped us procure another, slightly used lift and get it installed in a timely fashion to help our dad stay independent. I would recommend Vinay and 101 mobility.
Whenever a problem is intermittent it is not easy to resolve. After two visits our problem is now a thing in the past. The two techs worked and fixed and worked some more and finally discovered the problem and it is now FIXED! Thank you.
Vin and Bill went above and beyond to come to our aid when the lift broke on the back of our car. We were from out of town when the lift broke. Our Mobility company in NC is 101 and when I saw there was one in Somerville, I called them for help and assistance. Teri, the first person I spoke to, listened and sensed my concern and told me she would contact the owner, Vin, and get back to me. Within 10 minutes Teri did and at 6:30pm Vin and Bill arrived at our hotel. They were able to talk to our technician in NC who was able to assist them in the fixing of the lift. Even though the job could not be completed that evening, Bill returned the next afternoon and finished it. It was hot, it was humid, it took along time but Vin and Bill did the job. I'm forever grateful to them.
Vin I am VERY happy you and your team were able to help me. The issue with my parents has NOT been an easy situation but I will say I have come across quite a few people in the health/assistance business and I am pleased to see professionalism and consideration. I really appreciate the speed and help.
Eve & Ron B.
To whom it may concern, After deciding to install a chairlift in our home, we contacted 101 Mobility, plus 3 other companies. Sonny Singh of the Rockaay, NJ office came to our house, in addition to the representative of the other three, to make their proposals. Sonny was by far the most professional and knowledgeable without being high pressure. He also offered to take us to two nearby installations which his firm had done, so that we could see what the final job looks like. This was, of course, very helpful. The chairlift was delivered on time, as promised, and the young man who did the actual installation was most courteous and an exceptional well trained mechanic. The unit works perfectly and we could not be more satisfied. Should we come across anyone looking for a chairlift, we would certainly recommend 101 Mobility.
Just wanted to share another positive experience I had with your team. I left a voice mail for Vin on a Sunday afternoon because the chair was not operating correctly – I expected a call back on Monday but Vin called me Sunday afternoon and scheduled someone to come on Monday to look at the problem – could not believe I received a return call on a Sunday – I am very impressed with the service level. On Monday another person called me from 101 just to confirm I had been contacted – great follow up with customers in my view. Will called me and we were able to resolve the issue in 2 minutes via phone – saving you all a trip and me from worrying about not being there to explain the problem to Will in person. Great service is rare these days but so appreciated from customers – I really commend this team as they continue to impress me with their knowledge and customer service – great team and I will continue to spread the word about 101 Mobility and this team.
I just wanted to email you and tell you how happy we are with the Bruno stair lift installed by 101 Mobility of NJ. Vin was easy to work with and did not push us into a decision. He was a true professional and a pleasure to do business with. I appreciate him driving down in a snow storm even though I only had 20 minutes to meet with him. I must also commend Will who installed the unit. He was very knowledgable and spent time with us showing us how to use it to be sure we were comfortable in operating the unit. His knowledge and patience made the installation process very easy for me and my family. Thank you again for all your help.